Terms and Condition of Sale of Airline Tickets
Should the Terms and Conditions of Use of the Website contradict the Terms and Conditions of Sale of the Service Provider (incl. the Terms and Conditions of Sale of Airline Tickets), the latter shall prevail.
Should the Terms and Conditions of Sale of the Service Provider (incl. the Terms and Conditions of Sale of Airline Tickets) contradict the Price rules of the Service Provider, the latter shall prevail.
1. General Provisions
1.1. Pursuant to the Contract for carriage of passengers, the carrier who is also the Service Provider shall transport the Client and his/her baggage in line with the terms and conditions specified in the contract. The terms and conditions on carriage of passengers (the use, intermediate stops, service, changing, cancellation, etc.) depend on the price class of the contract price selected by the Client.
1.2. In general, there are two types of airline tickets. The more expensive fare class tickets (business class) are changeable, and the cheaper ones (economy class) are not changeable or refundable.
1.3. The fare rules of airline tickets are made available on the Website in the form established by the Service Providers under the link Fare Rules. Please, contact SKY24.LV if you have any questions about the fare rules by sending the questions to info@sky24.lv or via telephone +371 9000 1024 (special rate 0.52 EUR/min).
2. Booking
2.1. Booking means the short term reservation of seats by the Client in the booking system on a certain name, in the selected route and on the selected day.
2.2. Booking of seats is not binding to any of parties – the Client or the Service Provider.
2.3. Both, the Client and the Service Provider have the right to change or cancel the booking without a prior notice until the Contract for carriage of passengers is made or the ticket is bought. The Service Provider cancels a booking not paid for in the set term without a prior notice.
2.4. When making a booking, the Client should bear in mind that the possibility to purchase the booking, the terms and conditions, and the prices may change without a prior notice before the Contract for carriage of passengers is made or the ticked is bought.
3. Connecting Flights
3.1. It is safer to buy one airline ticket if you have to change planes when travelling, rather than buying several separate airline tickets with different prices.
3.2. One airline ticket for several flights
3.2.1. The Service Provider is responsible for taking the Client to the destination within the limits of one airline ticket.
3.2.2. The Service Providers offer connecting flights if the minimum layover requirements in respect of time necessary to change plain are met. The minimum layover between two flights is possible, however very risky. Due to possible delays, late arrivals and queues in passport and security control, we advise you to select connecting flights where the layover between the two flights is longer than the permitted minimum.
3.2.3. The Service Provider shall offer the alternative connections on the same route or refund the fare if the connecting flight is missed due to cancellation or delay of flight. The farther carriage may be made available using another type of transportation and sets no time limits.
3.2.4. If the flights take place as scheduled, however, the Client is late for check-in due to the layover period is too short, the queues in the security control or any other reason which depends on the Client prevails, the Service Provider is not obliged to perform the Contract for carriage of passengers and the fare is not subject of refund. In such a case the Client should buy new airline ticket to continue travelling or return.
3.3. Several separate airline tickets for separate flights
3.3.1. The minimum layover requirements are not applied if the Client has several separate airline tickets for consecutive flights and every subsequent flight is viewed as a separate, single flight and the subject of the usual check-in time.
3.3.2. The Client bears full responsibility for missing a connecting flight if the previous flight is cancelled or delayed. The Service Provider is not obliged to offer alternative connections on the same route or refund fare.
3.3.3. The Service Provider is not responsible for any costs thereto in case of use or failure to use the service provided by third party. Moreover, the Service Provider will not reimburse any damages caused by late arrival at the destination or cancellation of a flight.
4. Flight Times, Delays and Cancellations
4.1. The departure and arrival times of flights indicated on the Order Confirmation are only approximate and do not form part of the Contract for carriage of passengers. The Client should plan an important travel with a margin, so that the possible obstacles and delays do not disturb the set travel goal.
4.2. As the Service Provider is not able to notify the Client on changes to the fight times in all cases (the Client fails to read an e-mail sent to him/her, or cannot be reached by telephone), the Client must check the flight times before the flight via the Website or at www.checkmytrip.com.
4.3. Changes to the flight schedule, delays or cancellations of flights may occur due to various reasons (traffic jams, weather, technical circumstances, etc.). If the place of departure or destination of a flight is located in the European Union or the carrier is an airline company registered within the European Union, the rights and obligations of the passenger and the carrier in the event of delay are regulated by the Regulation (EC) No 261/2004 of the European Parliament and the Council on the rights of airline passengers. Full text of the Regulation in English is available here: http://eur-lex.europa.eu/legal-content/EN/ALL/?uri=CELEX%3A32004R0261.
4.4. The Service Provider is not liable in respect of the Client for any costs related to the use or failure to use the services provided by third parties, and it will not compensate any damage caused by late arrival at the destination or cancellation of flight. As the air transport highly depends on the weather conditions and technical issues, and the security preconditions are considered as primary, it is impossible to avoid delays and cancellation of flights completely.
4.5. The Service Provider has the right to change the flight times specified in the Contract for carriage of passengers by giving notice thereof at the latest in two (2) weeks. Schedules may also be changed at a shorter notice due to extraordinary circumstances that are beyond the Service Provider’s control (strike, natural disaster, war or misrule).
4.6. The Service Provider shall offer to refund the fare at no extra cost or to find an alternative connection to the destination without an additional fee to the Client, who possesses ticket for the cancelled flight.
4.7. The Client has the right to receive a refund on an airline ticket if the flight schedule is changed and the time of arrival to the destination point considerably changes or the possibility to use the farther connecting flight is made impossible. The Service Provider has the right to claim for service fee for change of airline ticket, or planning an alternative flight.
5. Check-in
5.1. The Client shall use the flights specified on the Order Confirmation in the determined order, and only by the person whose name is specified in the Order Confirmation. The Service Provider has the right to cancel connecting flights if the Client fails to check-in on time and leaves the flight unused.
5.2. The Client shall arrive at the place of departure for the flight and check-in on time. Unless stated otherwise, the place of departure of the flight is the Service Provider’s check-in counter in the departures section of the corresponding airport. The Client is not allowed to board the plane if he/she is late at the place of departure or gate.
5.3. Depending on the airport and the Service Provider check-in generally closes 60-120 minutes before departure of a flight. Considering the time required for queues, the Client should arrive for check-in approximately three hours before the scheduled departure time. This time may be shorter if the Client checks in online or uses more expensive flight classes.
5.4. It is not allowed to interrupt the travel in the transit city, unless stated otherwise. In such case the Client may not receive his/her baggage and the Service Provider has the right to claim for an extra charge.
6. Passenger’s Baggage
6.1. Unless stated otherwise, the Client has the right to take checked-in baggage and the hand baggage at no extra charge. Hand baggage must fit in a person’s lap, under the front seat or the overhead bin in the aircraft. The number of allowance of free or paid baggage that may be taken on a flight depends on the selected Service Provider, the route and the service class. The permitted weight of the checked-in baggage per Client usually is 15-23 kg in the economy class, up to 30 kg in the class, and up to 40 kg in the first class. The unit-based restrictions apply if the Client’s route includes destination point in the North America. Two units of baggage are usually permitted in these cases and neither may excess 23 kg in the economy class and 32 kg in higher service classes. Less limitation can be applied in case of children and infants.
6.2. Special requirements apply to certain type of baggage (sports equipment, musical instruments, pets, etc.); this kind of baggage cannot be the subject of weight limitations.
6.3. Usually the baggage is checked-in through to the final destination in the case of connecting flights. Nevertheless, the Client should plan the layovers in a manner that allows enough time to collect baggage and to check it in again in the transit city, if necessary.
6.4. All valuable things (cash, jewellery, electronics, etc.) should be carried in a hand baggage, however, a passenger should keep in mind that transportation of certain substances and items in a hand baggage are prohibited.
6.5. Hand baggage should not contain any prohibited items (liquids, if permitted quantity is exceeded, flammable items, sharp items, etc.). Detailed list of baggage restrictions is available here.
6.6. The Service Provider is responsible for preservation of the checked-in baggage handed over to it considering the established international limits. The Client should keep the baggage receipt that he/she gets when checking-in the baggage. Any possible complaints must be filed to the clients’ service centre of the corresponding Service Provider together with the baggage receipt.
7. On-board Services
7.1. On-board services depend on the concept of the specific Service Provider and the ticket class. The level of services in great extent depends on a route, type of aircraft and the service class.
7.2. Reservations of a seat and/or special catering during the flights are the possible extra services. No extra fee is usually charged for reservation of a seat and special catering (in case the catering services are included in the service price) therefore these services do not form the part of the Contract for carriage of passengers and are not the subject of guarantee.
8. Change to or Cancellation of the Service at the Client’s Request
8.1. The possibility to change or to cancel the order depends on the fare rules. Even though the changes or cancellation is permitted it can be subject of an extra charge.
8.2. If the Client wants to change or cancel the Order Confirmation, he/she should duly contact SKY24.LV or the Service Provider.
9. Liability
9.1. The Service Provider is liable for the validity of pre-contractual information and possible sales promises, and duly execution of the Contract for carriage of passengers.
9.2. The Service Provider is liable for its activity or inactivity that has caused the Client’s death, physical injury or damage to his/her health if it has occurred on an aircraft, while boarding or disembarking.
9.3. The Service Provider is liable for damage caused by destruction, loss or damage of checked-in baggage if the accident that resulted in destruction, loss or damage of the checked-in baggage occurred on the aircraft or at any other time, when the Service Provider has been responsible for it.
9.4. The Service Provider’s liability in case of accident is set under the Montreal Convention and Regulation (EC) No 889/2002 of the European Parliament and of the Council, as of 13 May 2002 that amends the Council Regulation (EC) No 2027/1997.
9.5. Should the Client cause damage to the Service Provider by breaking or damaging the fittings or furnishings of the latter, it shall be liable for reimbursement of damage caused to the Service Provider.
9.6. The Service Provider has the right to refuse servicing the Client and to terminate the Contract for carriage of passengers extraordinarily without a prior notice if the Client’s conducts in an inappropriate or unlawful manner, or if the Client’s conduct makes a threat to other passengers or their belongings. In such cases the Client has no the right to claim for refund for the unused services or other compensations. If as a result of inappropriate or unlawful behaviour from the Client’s part, the Service Provider or SKY24.LV incurred any extra costs, the Client shall reimburse them to the Service Provider and/or SKY24.LV correspondingly.
9.7. SKY24.LV is not a party to the Contract for carriage of passengers and is not liable for execution of the Service Provider’s obligations under the Contract for carriage of passengers or for pre-contractual information and sales promises given by the Service Provider being true. SKY24.LV is also not liable if the Service Provider changes the pre-contractual information, the sales promises or the booking price or withdraws them when making a purchase.
9.8. SKY24.LV is not liable if the Service Provider decides to suspend or to terminate sale or provision of travel services without a prior notice.
9.9. The regulatory acts of the country specified in the Contract for carriage of passengers and provisions of international laws shall apply to the Contract for carriage of passengers made between the Service Provider and the Client.
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